Returns

Thank you for your purchase. We hope you are happy with your items however, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Please note: customers are responsible for return shipping costs unless you are exchanging in which case we cover the costs for you. Original shipping costs also cannot be refunded.

It is recommended you use a trackable shipping service. Please ensure you keep the tracking information until you receive confirmation of refund. We do not accept any responsibility for lost items when a tracking service is not used.

RETURN PROCESS

To return an item, ensure it is arranged securely in its original packaging and mail your return to the following address:

Returns

PipsPetBoutique UK

40 Teddesley way

Huntington

WS12 4ux 

To ensure your refund is successfully accounted for, please use the contact us form on this website stating your full name and the item you are returning.

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 working days from the receipt of your item to process your return.

EXCEPTIONS

For defective or damaged products, please contact us using the contact us form on this website.